Privacy Policy

Last updated: June 2026

Introduction

This Privacy Policy explains how RUQN (“RUQN,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, create an account, or use our products and services (together, the “Services”). By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

Information we collect

We collect the following categories of information:

• Account information. Information you provide when you create an account or contact us, such as your name, email address, password, organization or workspace name, and billing details.
• Usage data. Information about how you interact with the Services, such as pages viewed, features used, log data, device and browser type, IP address, and approximate location.
• Content you create. The projects, tasks, messages, records, files, and other content you and your team add to your workspace while using the Services.

How we use information

We use the information we collect to:

• Provide, maintain, and improve the Services and develop new features;
• Create and manage your account and authenticate users;
• Process payments and manage subscriptions;
• Respond to your requests and provide customer support;
• Send service-related communications, security alerts, and, where permitted, product updates;
• Monitor and analyze usage and trends to keep the Services secure and reliable;
• Detect, prevent, and address fraud, abuse, and technical issues;
• Comply with legal obligations and enforce our terms.

How we share information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers. With trusted third parties who perform services on our behalf, such as hosting, payment processing, analytics, and customer support, and who are bound by confidentiality and data-protection obligations.
• Within your organization. Content in a shared workspace is accessible to other authorized members of that workspace according to the permissions you set.
• Legal and safety reasons. When we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of RUQN, our users, or the public.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.

Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it. You may request deletion of your account and associated data as described below.

Security

We use administrative, technical, and organizational safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Your rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or restrict certain processing, and request portability of your data;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond in accordance with applicable law.

Cookies

We and our service providers use cookies and similar technologies to operate the Services, remember your preferences, keep you signed in, and understand how the Services are used. You can control cookies through your browser settings, though disabling some cookies may affect functionality.

International transfers

We may process and store information in countries other than the one in which you reside. Where information is transferred across borders, we take steps to ensure it remains protected in accordance with this policy and applicable data-protection laws.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised policy.

Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at [email protected].